Extended Warranty XL - 5 Years

Extended Warranty Service Terms and Conditions
Thank you for purchasing our product and considering the extended warranty service. Please carefully review the terms and conditions below:

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Non-Refundable Service
The extended warranty service is non-refundable once the product has been delivered.

Warranty Coverage

1.Home and Light Commercial Use Only

• This warranty is valid exclusively for products used at home or for light commercial purposes.
• For commercial purposes, this warranty does not apply. Please contact us for commercial model options and applicable warranty terms.

2.Reporting Faulty or Damaged Products

• If you receive a faulty or damaged product, please email us your order details, a brief description of the issue, and supporting photos to help us assess the situation.
• Replacement parts will be provided within the warranty period.

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Original Purchaser Requirement
The extended warranty is applicable only to the original purchaser from our online store and is strictly non-transferable.
The warranty period begins on the date of purchase.

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Parts Replacement and Repairs

• Most issues can be resolved by replacing parts. Replacement parts will be provided for fitting at no additional cost.
• In the unlikely event of a major fault, we may request the product back for repair or replacement at our discretion.

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Product Return and Packaging

• Retain the original packaging whenever possible.
• If the original packaging is unavailable, you are responsible for safely packaging the product for transport in case of warranty repairs.

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Proof of Purchase and Assessment

• Proof of purchase (e.g., invoice or paid order confirmation) is required for all warranty claims.
• Photographic evidence of the issue must be submitted to our Customer Service team for review before the product can be repaired or replaced.

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Reinstallation Fee
You are responsible for the cost of reinstallation of new parts, if applicable.

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Postage Costs
If the product is determined to have a quality-related issue, we will cover all postage costs.
However, you will be responsible for shipping costs in the following scenarios:

• Damage caused by incorrect adjustments.
• Usage for commercial or rental purposes.
• Products shipped outside of Australia.
• Indoor products are stored or used outdoors.
• Damage caused by natural disasters, accidents, theft, or abuse.
• Ordinary wear and tear.
• Improper installation or failure to follow the user manual.
• Changes, modifications, or unauthorised repairs.
• Damage caused by pests, power faults, or environmental factors (e.g., salt build-up, rust corrosion).

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Additional Terms

• Extended warranty services must be purchased within the product's original warranty period.
• For any further questions or concerns, please don't hesitate to contact our Customer Service team.