Warranty Policy

One-Year Warranty

This Limited Warranty gives you specific legal rights and protections against defects in materials and workmanship for one year from the date of delivery. The warranty also outlines the conditions under which repairs or replacements are provided, and what is excluded from coverage.

Warranty Period:

The warranty period lasts for one (1) year from the date you receive your product. During this time, if your product has any defects in materials or workmanship, we will either repair or replace it, depending on the nature of the defect. Replacements may be made with new or refurbished components at our discretion.

Making a Warranty Claim:

To make a warranty claim, you need to provide proof of purchase (such as a receipt). Contact our customer service team first to obtain a Return Merchandise Authorization (RMA) number and specific return instructions. You are responsible for shipping the product to our designated location.

Eligibility for Warranty Application

Ensure that your product is within the warranty period.
Make sure you have proof of purchase from the official online store (order number or screenshot).
Before confirming the solution with our customer service, please save the product and do not dispose of it.
Business Hours: UTC+11, Monday to Friday, 9AM to 5PM.

Not Covered by This Warranty

Normal wear and tear, including parts that might wear out over time (e.g., batteries, feeder rotor, desiccant bag, fountain filters, etc.).
Products purchased from unauthorized distributors and retailers.
Products without proof of purchase (order number or screenshot).
Used products sold by any seller.
If the model number, PN code, or production date code has been altered, removed, or made illegible.
Lost or stolen products.
Products that have exceeded their warranty period.
Non-quality-related issues (after 30 days of purchase). The Eeeza customer support team will verify and confirm if your product has a quality issue.
Free products (such as giveaways).
Damages or defects caused by service or repair performed by an unauthorized service provider or by anyone other than Eeeza.
Damages or defects caused by accident, abuse, misuse, or improper maintenance, including but not limited to animal bites, natural disasters, transportation, or putting the product into a dishwasher without following the instructions in the user manual.
Damages or defects exceeding the cost of the product.
Damages caused by connecting to peripheral devices, additional equipment, or accessories not recommended in the user manual.
Items for which we have provided warranty service will follow the warranty period of the original defective item.
We cannot provide maintenance service for items that have exceeded their original warranty.

Limitation of Liability:

Our liability is limited to repairing, replacing, or refunding the product's purchase price. We are not responsible for indirect, incidental, or consequential damages, including loss of revenue, profits, or savings. This warranty is non-transferable and applies only to the original purchaser.

Warranty Benefits

During the warranty period and subject to this warranty policy, Eeeza will provide one of the following solutions to your problem:

Full or partial refund based on the actual situation.
Maintenance of any defects in material or workmanship.
Replacement with another product of equal value.

Legal Rights:

You may have additional legal rights depending on your jurisdiction. These rights are not affected by this warranty. The limitations and exclusions in this warranty apply to the maximum extent permitted by law.

To initiate a warranty claim, please fill out this form. The form will be sent to our customer support email at customerservice@eeezahome.com, and our support team will assist you within 24 hours.

Note: This form is intended for customers experiencing product issues within the warranty period.

If you have any questions, feel free to reach out to us at customerservice@eeezahome.com anytime.