Extended Warranty XL - 1 Year
EXTEND-XL-1
- Regular price
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$199.00 - Regular price
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- Sale price
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$199.00
Extended Warranty Service Terms and Conditions
Thank you for purchasing our product and considering the extended warranty service. Please carefully review the terms and conditions below:
Non-Refundable Service
The extended warranty service is non-refundable once the product has been delivered.
Warranty Coverage
1.Home and Light Commercial Use Only
- This warranty is valid exclusively for products used at home or for light commercial purposes.
- For commercial purposes, this warranty does not apply. Please contact us for commercial model options and applicable warranty terms.
2.Reporting Faulty or Damaged Products
- If you receive a faulty or damaged product, please email us your order details, a brief description of the issue, and supporting photos to help us assess the situation.
- Replacement parts will be provided within the warranty period.
Original Purchaser Requirement
The extended warranty is applicable only to the original purchaser from our online store and is strictly non-transferable.
The warranty period begins on the date of purchase.
Parts Replacement and Repairs
- Most issues can be resolved by replacing parts. Replacement parts will be provided for fitting at no additional cost.
- In the unlikely event of a major fault, we may request the product back for repair or replacement at our discretion.
Product Return and Packaging
- Retain the original packaging whenever possible.
- If the original packaging is unavailable, you are responsible for safely packaging the product for transport in case of warranty repairs.
Proof of Purchase and Assessment
- Proof of purchase (e.g., invoice or paid order confirmation) is required for all warranty claims.
- Photographic evidence of the issue must be submitted to our Customer Service team for review before the product can be repaired or replaced.
Reinstallation Fee
You are responsible for the cost of reinstallation of new parts, if applicable.
Postage Costs
If the product is determined to have a quality-related issue, we will cover all postage costs.
However, you will be responsible for shipping costs in the following scenarios:
- Damage caused by incorrect adjustments.
- Usage for commercial or rental purposes.
- Products shipped outside of Australia.
- Indoor products are stored or used outdoors.
- Damage caused by natural disasters, accidents, theft, or abuse.
- Ordinary wear and tear.
- Improper installation or failure to follow the user manual.
- Changes, modifications, or unauthorised repairs.
- Damage caused by pests, power faults, or environmental factors (e.g., salt build-up, rust corrosion).
Additional Terms
- Extended warranty services must be purchased within the product's original warranty period.
- For any further questions or concerns, please don't hesitate to contact our Customer Service team.
Shipping policy
ORDER PROCESSING:
Please allow 1-2 business days to process your order. Expect an email within 2-3 business days to let you know your order is on the way(Except for pre-order products)!
DOMESTIC SHIPPING RATES AND ESTIMATES:
Shipping charges for your order will be calculated and displayed at checkout. All packages are delivered using local Australian logistics providers, such as Australia Post, TNT, and Allied Express. Please note that all goods are delivered to the front door by default. If you require the items to be brought inside, there may be additional charges. All products can currently only be shipped within Australia, with an estimated delivery time of 3-10 days(Except for pre-order products). The cost is approximately a base fee of $20, plus an additional $2 per kilometer based on distance from our Sydney warehouse which based at WHS 11, 161 Manchester Road Auburn NSW 2144.
REFUNDS,, RETURNS AND EXCHANGES:
We accept returns up to 30 days after delivery, if the item is unused and in its original
condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at customerservice@eeezahome.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at customerservice@eeezahome.com.
Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at customerservice@eeeza.com.au. Please note that returns will need to be sent to the following address: WHS 11, Building 3, 161 Manchester Road Auburn NSW 2144.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at customerservice@eeeza.com.au.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at customerservice@eeeza.com.au.
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